Success stories

Find out what government is already achieving with the help of Granicus solutions.

Success Stories Library

  • this solution utilizes one or more products from the GovDelivery Communications Suite
  • Birmingham City Council

    Channel shift campaign reduces school admissions team’s workload by 72% Birmingham is the second largest and most populous city in the UK (after London) and the council serves over one million citizens. Every year there is competition for school places and the council sees a huge spike in call volumes during the admissions period that […]

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  • this solution utilizes one or more products from the GovDelivery Communications Suite
  • Bradford Council

    Multi-channel communications improve community resilience during severe weather Heatwaves, storms, snow, and other extreme weather events can disrupt vital public services, make vulnerable people even more vulnerable, and put communities in precarious situations. One thing is for sure. When unusual events occur, citizens, businesses, and the media turn to the public sector as a voice […]

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  • this solution utilizes one or more products from the Digital Service Suite
  • Bournemouth Tourism

    Bournemouth uses email marketing to generate an average of £10k per send Bournemouth is a seaside town on the UK’s south coast, attracting seven million visitors a year. Fifteen luxury stay-in beach lodges have been built on the seafront as part of a £5.9m-investment strategy to upgrade the area. Bournemouth Tourism’s Communications team was tasked […]

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  • West Sussex County Council Case Study
    this solution utilizes one or more products from the GovDelivery Communications Suite
  • West Sussex County Council

    With 5,300 employees across a large geographical area, West Sussex County Council needed to improve the way it communicated important internal updates to all staff. The council needed to boost employee morale, staff awareness of the organisation’s objectives, and the number of people getting involved in improving services and business practices. Download this resource to […]

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  • this solution utilizes one or more products from the GovDelivery Communications Suite
  • Opportunities for London Councils

    Many London borough councils are using Granicus technologies to inform, educate and engage hundreds of thousands of residents, businesses, tourists and stakeholders. Digital campaigns are helping these councils save money, generate income, and drive positive behavioural change.  London councils are already reaching over 617,000 citizens and growing their audience quickly by being part of Granicus’ […]

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  • this solution utilizes one or more products from the GovDelivery Communications Suite
  • Bedford Borough Council

    Email campaigns are helping to improve lives in the East of England With no budget for council magazines and a keenness to adopt more cost-effective digital avenues of communication, Bedford Borough Council needed a way to reach, inform, educate, and engage more local people. Using Outlook to communicate with different groups was an administrative burden […]

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  • this solution utilizes one or more products from the GovDelivery Communications Suitethis solution utilizes one or more products from the Digital Service Suite
  • Met Office

    The Met Office needed a way to increase the number of people downloading its new mobile weather app and subscribing to critical weather updates. This would help ensure more people stay one step ahead of the weather. Download this success story to learn how the Met Office used Granicus’ GovDelivery Communications Suite coupled with Digital […]

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  • this solution utilizes one or more products from the GovDelivery Communications Suite
  • Gedling Borough Council

    Better citizen engagement reduces call centre costs by 14% Each year Gedling Borough Council collects council tax from every household; a process which has traditionally caused extra work for staff during the billing period and a huge influx of phone calls from citizens who have questions about paying their tax bill. Download this success story […]

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  • Save money at your organisation with digital communications.
    this solution utilizes one or more products from the GovDelivery Communications Suite
  • How Government Organisations Save Money with Digital Communications

    Government organisations are continuing to grapple with significant budget pressures, coupled with the ever-growing expectations of citizens. For many, this means printed communications are off the menu. More cost-effective digital channels like email and two-way SMS services are becoming the go-to resources. There are more than 150 agencies using the GovDelivery Communications Suite to engage […]

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  • London Borough of Havering Council Success Story
    this solution utilizes one or more products from the GovDelivery Communications Suite
  • London Borough of Havering

    London Borough of Havering Council plays an important role in the lives of each of its constituents, offering citizen resources and services in the areas of tax, building control and planning, business, education, environment, housing, employment, licensing, and waste/recycling management. Like many public sector organisations, Havering Council recently faced significant budget cuts. Because of this, […]

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  • Driver and Vehicle Standards Agency Success Story
    this solution utilizes one or more products from the GovDelivery Communications Suite
  • Driver and Vehicle Standards Agency

    To respond to a clear customer preference for email communications, support the government’s drive to go Digital by Default and save on print and postage costs, the Driver and Vehicle Standards Agency (DVSA) stopped printing their quarterly newspaper to keep drivers informed of changes to road safety regulations. Download this success story to learn how […]

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  • North Lanarkshire Council Success Story
    this solution utilizes one or more products from the GovDelivery Communications Suite
  • North Lanarkshire Council

    Adopting a “digital first” strategy means looking for new ways to meet the needs of residents who increasingly expect North Lanarkshire Council (NLC) to use digital technologies to deliver services. Download this success story to find out how North Lanarkshire Council uses digital communications platforms including social media and the GovDelivery Communications Suite to share […]

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  • Engagement for Change Whitepaper
    this solution utilizes one or more products from the GovDelivery Communications Suite
  • Engagement for Change

    There is a fundamental shift happening between the citizen and the state. With mounting pressures to connect with citizens in more meaningful ways, effective communications is a vital element to ensure a better future. This guide considers how communication and engagement impact the key pillars of transformation: Shifting channels to reduce costs. Avoidable contact and […]

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  • HM Revenue & Customs Success Story
    this solution utilizes one or more products from the GovDelivery Communications Suite
  • HM Revenue and Customs

    As the United Kingdom’s tax and customs authority, HM Revenue & Customs (HMRC) is responsible for making sure that money is available to fund the UK’s public services and for helping families and individuals with targeted financial support. HMRC set out to use digital communications to help customers get their tax affairs right the first […]

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  • Philadelphia RISE logo
    this solution utilizes one or more products from the GovDelivery Communications Suite
  • Philadelphia Mayor’s Office of Reintegration Services

    Each year, more than 30,000 citizens return to Philadelphia, Pennsylvania from federal, state and county prisons. The Philadelphia Mayor’s Office of Reintegration Services (RISE) was created to serve ex-offenders and help them get back on their feet. RISE case workers use the GovDelivery Communications Suite to build relationships and improve efficiency when communicating with ex-offenders. […]

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  • healthdatagov logo
    this solution utilizes one or more products from the Digital Service Suite
  • U.S. Department of Health and Human Services

    Healthdata.gov is the repository of health, social services, and research data for the U.S. Department of Health and Human Services (HHS). When the website needed an overhaul to deliver a better customer experience and greater transparency, HHS chose Granicus’ Data (DKAN), a powerful open source, open data platform, built on the popular Drupal content management […]

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  • Wrexham Logo
    this solution utilizes one or more products from the GovDelivery Communications Suite
  • Wrexham County Borough Council

    Using the GovDelivery Communication Cloud’s marketing automation and audience segmentation features, Wrexham County Borough Council streamlined its waste and recycling service updates and dramatically reduced staff workloads. Residents now get the personal reminders to help improve collection rates and reduce service inefficiencies. Download this success story for more details on Wrexham’s advanced communications strategy.

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