Success stories
Find out what government is already achieving with the help of Granicus solutions.
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150
UK public organisations -
11.5M
UK Citizens -
11 of 24
largest UK cities
Success Stories Library
Birmingham City Council
Channel shift campaign reduces school admissions team’s workload by 72% Birmingham is the second largest and most populous city in the UK (after London) and the council serves over one million citizens. Every year there is competition for school places and the council sees a huge spike in call volumes during the admissions period that […]
Bradford Council
Multi-channel communications improve community resilience during severe weather Heatwaves, storms, snow, and other extreme weather events can disrupt vital public services, make vulnerable people even more vulnerable, and put communities in precarious situations. One thing is for sure. When unusual events occur, citizens, businesses, and the media turn to the public sector as a voice […]
Bournemouth Tourism
Bournemouth uses email marketing to generate an average of £10k per send Bournemouth is a seaside town on the UK’s south coast, attracting seven million visitors a year. Fifteen luxury stay-in beach lodges have been built on the seafront as part of a £5.9m-investment strategy to upgrade the area. Bournemouth Tourism’s Communications team was tasked […]
West Sussex County Council
With 5,300 employees across a large geographical area, West Sussex County Council needed to improve the way it communicated important internal updates to all staff. The council needed to boost employee morale, staff awareness of the organisation’s objectives, and the number of people getting involved in improving services and business practices. Download this resource to […]
Opportunities for London Councils
Many London borough councils are using Granicus technologies to inform, educate and engage hundreds of thousands of residents, businesses, tourists and stakeholders. Digital campaigns are helping these councils save money, generate income, and drive positive behavioural change. London councils are already reaching over 617,000 citizens and growing their audience quickly by being part of Granicus’ […]
Bedford Borough Council
Email campaigns are helping to improve lives in the East of England With no budget for council magazines and a keenness to adopt more cost-effective digital avenues of communication, Bedford Borough Council needed a way to reach, inform, educate, and engage more local people. Using Outlook to communicate with different groups was an administrative burden […]
Met Office
The Met Office needed a way to increase the number of people downloading its new mobile weather app and subscribing to critical weather updates. This would help ensure more people stay one step ahead of the weather. Download this success story to learn how the Met Office used Granicus’ GovDelivery Communications Suite coupled with Digital […]
Gedling Borough Council
Better citizen engagement reduces call centre costs by 14% Each year Gedling Borough Council collects council tax from every household; a process which has traditionally caused extra work for staff during the billing period and a huge influx of phone calls from citizens who have questions about paying their tax bill. Download this success story […]
How Government Organisations Save Money with Digital Communications
Government organisations are continuing to grapple with significant budget pressures, coupled with the ever-growing expectations of citizens. For many, this means printed communications are off the menu. More cost-effective digital channels like email and two-way SMS services are becoming the go-to resources. There are more than 150 agencies using the GovDelivery Communications Suite to engage […]
London Borough of Havering
London Borough of Havering Council plays an important role in the lives of each of its constituents, offering citizen resources and services in the areas of tax, building control and planning, business, education, environment, housing, employment, licensing, and waste/recycling management. Like many public sector organisations, Havering Council recently faced significant budget cuts. Because of this, […]
Driver and Vehicle Standards Agency
To respond to a clear customer preference for email communications, support the government’s drive to go Digital by Default and save on print and postage costs, the Driver and Vehicle Standards Agency (DVSA) stopped printing their quarterly newspaper to keep drivers informed of changes to road safety regulations. Download this success story to learn how […]
North Lanarkshire Council
Adopting a “digital first” strategy means looking for new ways to meet the needs of residents who increasingly expect North Lanarkshire Council (NLC) to use digital technologies to deliver services. Download this success story to find out how North Lanarkshire Council uses digital communications platforms including social media and the GovDelivery Communications Suite to share […]
Engagement for Change
There is a fundamental shift happening between the citizen and the state. With mounting pressures to connect with citizens in more meaningful ways, effective communications is a vital element to ensure a better future. This guide considers how communication and engagement impact the key pillars of transformation: Shifting channels to reduce costs. Avoidable contact and […]
HM Revenue and Customs
As the United Kingdom’s tax and customs authority, HM Revenue & Customs (HMRC) is responsible for making sure that money is available to fund the UK’s public services and for helping families and individuals with targeted financial support. HMRC set out to use digital communications to help customers get their tax affairs right the first […]
Philadelphia Mayor’s Office of Reintegration Services
Each year, more than 30,000 citizens return to Philadelphia, Pennsylvania from federal, state and county prisons. The Philadelphia Mayor’s Office of Reintegration Services (RISE) was created to serve ex-offenders and help them get back on their feet. RISE case workers use the GovDelivery Communications Suite to build relationships and improve efficiency when communicating with ex-offenders. […]
U.S. Department of Health and Human Services
Healthdata.gov is the repository of health, social services, and research data for the U.S. Department of Health and Human Services (HHS). When the website needed an overhaul to deliver a better customer experience and greater transparency, HHS chose Granicus’ Data (DKAN), a powerful open source, open data platform, built on the popular Drupal content management […]
Wrexham County Borough Council
Using the GovDelivery Communication Cloud’s marketing automation and audience segmentation features, Wrexham County Borough Council streamlined its waste and recycling service updates and dramatically reduced staff workloads. Residents now get the personal reminders to help improve collection rates and reduce service inefficiencies. Download this success story for more details on Wrexham’s advanced communications strategy.