Wednesday 16th December. 3pm
The accelerated adoption of digital as an integrated platform provided a comprehensive digital toolkit which seamlessly and securely pulled together effective communications, speedy service design, collaborative working, and great data capture that underpinned some of the best public service responses to COVID-19.
As we move forward into recovery the future is uncertain, funding and long-term financial sustainability remains a serious challenge for public services. There is an urgency to continue to invest in digital to reimagine public services which will be able to meet future challenges.
In defining the new normal there is a unique opportunity to use the learning from the past year and emerge stronger – able to address the ‘never normal’ and embed resilience, agility, responsiveness and collaboration into the DNA of public services.
This webinar will focus on illustrating the move towards creating forward thinking, human centered and digital first organisations. Able to manage high velocity disruptions, quickly create innovative and highly scalable service solutions, and tailor and target communications to addressing current and future needs of our diverse communities.
- Reimaging Service Delivery
Low code solutions that enable agile development of seamless end to end service delivery processes to manage demand, meet digital expectation, promote self-service and reduce the cost to serve.
- Re-invigorating Communications and Democracy
Highly scalable digital communications which extend the reach, improve engagement and re-establish trust with the full range of diverse communities you serve. Protecting health and wellbeing by delivering vital, accurate and reliable information to combat misinformation, encourage safe behaviour and drive people to positive action.
- Re-structure Business Models
Addressing the fundamental change in the nature of ‘workplace’. Re-thinking how digital and remote working as the new normal can be harnessed to provide employees with effective tools, to simplify business as usual and spend more time focused on meaningful high value work to deliver better outcomes for local communities.
Hilary Jones – Customer Ambassador, Granicus
Hilary Jones has had a long career in public services having worked at local, regional, and central government levels with a focus on delivering quality public services. She has successfully developed and delivered major transformation programs in response to government austerity measures and the need for modernization and reform at an executive level. She is currently a Customer Ambassador for Granicus, where she can help many government agencies at once with their digital transformations.
Ian Roberts – Managing Director UK, Granicus
Ian joined Granicus in September 2019 to lead our combined UK business following the acquisition of Firmstep and has a track record of success in growth oriented technology businesses. Prior to Granicus, Ian has acquired over 25 years of experience in sales, operations and commercial management through senior leadership roles at leading technology companies including ebay, Computacenter, IBM & Dell.