govDelivery

2017 Trends UK

Today’s government organisations have access to more digital tools than ever before, and it’s important to monitor how they’re being used to help inform strategies.

We surveyed nearly 500 people working in the public sector across the UK and Europe about their digital strategies. In this guide we’re sharing the top tactics you and your peers are using to engage customers and citizens — from video streaming at council meetings to two-way text messaging for gathering feedback.

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