Success Story

HM Revenue and Customs

HM Revenue & Customs Success Story

As the United Kingdom’s tax and customs authority, HM Revenue & Customs (HMRC) is responsible for making sure that money is available to fund the UK’s public services and for helping families and individuals with targeted financial support.

HMRC set out to use digital communications to help customers get their tax affairs right the first time by improving access to information and increasing usage.

Download this success story to learn how HMRC used the GovDelivery Communications Suite to build a multi-faceted email strategy that included automation, personalisation and targeted notifications.


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