Success Story

Gedling Borough Council

Better citizen engagement reduces call centre costs by 14%

Each year Gedling Borough Council collects council tax from every household; a process which has traditionally caused extra work for staff during the billing period and a huge influx of phone calls from citizens who have questions about paying their tax bill.

Download this success story to learn how Gedling used the GovDelivery Communications Cloud (by Granicus) to increase the number of people managing their tax payments and details online, and residents’ awareness of other council services to reduce call centre costs by 14%.


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