Granicus Blog

Reach the Public - Ideas and support for public sector communicators.

Images are now easier to use in every email

Images Comms Cloud

With an update to the GovDelivery Communications Cloud Image Library, it’s now even easier to navigate uploaded images for use in bulletins and landing pages. New filter capabilities make it easy to find recent uploads or images that were “Created by me” so you can quickly find the pictures you uploaded, even years ago. Sort… Read more »

Capturing new subscribers during severe weather

winter weather contingency

When severe weather hits, citizens come looking for information about public service changes and closures. For many residents, it’s the first time they’re visiting their council’s website, so it’s a huge opportunity for councils to capture new subscribers who they otherwise may not have engaged. For example, already in the last 24 hours (before any snowfall… Read more »

Got your grit on? #BeastFromTheEast

winter weather

As the “The Beast From The East” continues to cause grief across much of the UK, even residents in the sun traps of Brighton, Scarborough and Margate have swiped all the bread and biscuits from the supermarket, and battened down their hatches in readiness for a “snow week” (#flakenews). While some people wait with baited… Read more »

[Webinar recap] Subscriber sign-up processes and GDPR

Yes I opt in

The General Data Protection Regulation (GDPR) will mandate stricter rules around the storage and use of personal data – including someone’s email address. To be able to communicate with citizens who opt to receive certain comms from your organisation (e.g. topic-specific email or SMS bulletins), you must ensure your sign-up processes are fit for purpose… Read more »

[Webinar recap] How comms teams should prepare for the GDPR

25 May 2018

Communications professionals from Granicus, LGcommunications and Perago-Wales recently ran a webinar to help public sector comms teams prepare for the GDPR. Watch the recording here. [This is our GDPR webinar recap blog 1 of 3. Please note Granicus’ comments on the GDPR are for informational purposes only and do not constitute legal advice. Please consult your data protection… Read more »

Automated messaging reduces “missed bin” customer calls by 48%

Bin day

Wrexham County Borough Council is delivering personalised waste and recycling bin collection reminders to nearly 10,000 residents, providing the information they need to take the correct action at the right moment. These reminders – alongside proactive educational messages about what can and can’t be recycled – have already had a significant positive impact on local… Read more »